This is not about mere "software glitches"; this is about whether the architects have the chops to plan, strategize and manage

Why the hell would you trust them?  They have no competition.  They're the only game in town.  So it matters not that they didn't test the technology until a week before rollout.   You, dear comrade with the blank cattle stare, will just stand there in the corral until we tell you what to do next.